GPM’s Refund Policy

Hassle-Free Guarantee & Refund Policy

At Great Physician Market, we understand that every purchase is tied to something meaningful, your health, your baby, and your peace of mind.

That is why we are committed to providing a clear, supportive, and fair resolution process if something goes wrong with your order.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at Support@greatphysicianmarket.com

To help us resolve your request quickly, please include:

  • Your order number
  • Clear photo or video showing the issue

Resolution Process

Once your claim has been reviewed and approved, we will provide one of the following resolutions:

  • A replacement item
  • A full or partial refund, depending on the issue

In most cases, items do not need to be returned in order to process a resolution.

Manufacturer & Supplier Coverage

Some products may be covered under a manufacturer warranty or supplier-specific policy.

In these cases:

  • Resolution options may vary depending on the brand or supplier
  • We will assist you in coordinating the appropriate solution whenever applicable

Non-Refundable Situations

We are unable to offer refunds in the following cases:

  • Change of mind
  • Incorrect item ordered by the customer
  • Used, worn, or altered items
  • Claims submitted outside the required timeframe
  • Certain hygiene or safety-related items marked as final sale

Order Changes & Cancellations

Orders may be modified or canceled within 12 hours of purchase.
After this window, orders are processed and cannot be changed.

Refund Processing

Approved refunds will be issued to your original payment method.
Please allow 5–10 business days for processing.

Shipping fees, if applicable, are non-refundable.

Secure Payments

All transactions are securely processed through Stripe to ensure safe and protected payments.

Our Commitment

We are committed to supporting families with safe, trusted products and a smooth, respectful customer experience.

If something goes wrong, we will work with you to find a fair and practical solution.